言语柔道
Verbal judo
George J. Thompson · 初版 1983 年
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通过简单、易记且能化解与转移负面行为的策略，改善沟通、解决冲突，并避免最常见的对话灾难。Verbal judo 是一种针对头脑与口舌的心灵武术，能让你在每次言语交锋中做好更充分的准备。更有效地倾听与表达，通过同理心（英语中最有力量的词汇）打动他人，避开最常见的对话灾难，并运用行之有效的策略成功传达自己的观点，在大多数争辩中占据上风。
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……承认并正视人们合理的怨气，并理解为什么即使你明知自己的论点合情合理又心怀善意，别人还是会一口回绝。我经常会联想到乔治·汤普森（George Thompson）博士的“言语柔道”（Verbal Judo）理论，也就是要给别人留立足之地，把防卫性的情绪宣泄与你想要达成的目标区分开来。别想着去吵赢一场架——顾及对方的……
…acknowledge and take into account people's legitimate grievances and understand why, even when you know your argument to be truthful and benevolent, you get rejected out of hand. My thoughts often turn to the Verbal Judo work of Dr. George Thompson, about letting people have ground to stand on, separating the defensive venting from the objectives you want to achieve. Don't set out to win an argument - keep the other person's…
乔治·J·汤普森与杰里·B·詹金斯合著的《言语柔道》（Verbal Judo）。在教人如何看懂局势和化解冲突方面绝了。教你如何运用同理心（empathy，并不等同于同情心 sympathy）。甚至还教你怎么跟客服沟通……
Verbal Judo by George J. Thompson and Jerry B. Jenkins. Excellent at teaching how to understand a situation and diffuse conflict. How to employ empathy (not necessarily sympathy). Even how to talk to customer service…
……“街头认识论”（因为它直奔更重要的人性真相，而不是纠缠于不可证伪的“个人经历”这种理论相对主义，或者搞“事实”撕逼），就是乔治·汤普森的“言语柔道”，它的核心杠杆在于尊重对方“自尊的立足之地”。当然，目标是改变对手的立场，但同时也让双方都能双赢收场。
…"street epistemology" (in that it gets down to the more important human truths rather than theoretical relativism about unfalsifiable "experiences" or a pissing contest about "facts"), is George Thompson's "verbal judo" which is predicated on the leverage of respecting the other person's "ego ground to stand on". Sure, the aim is to move the opponents position, but also to both walk away with a win-win outcome.
……大企业是自己最大的敌人。它们会亲手毁掉赖以生存的基石。就像需要管教的孩子一样，像 IETF 这样的组织充当了父母的角色来制止自相残杀。或者，正如言语柔道倡导者乔治·汤普森所言……“帮助你当下为自己做出最好的决定，就像你在未来后悔莫及时保持清醒思考会做出的决定一样。”
…the corporations are their own worst enemy. They will destroy the foundation on which they're built. Like a child that needs guidance, organisations like IETF act as a parent to stop cannibalism. Or, as verbal-judo proponent George Thompson said... "to help you make the best decisions for yourself now, that you would make if you were thinking clearly in some future frame of regret."