组织绩效的度量与管理

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• jacques_chester · 2019 年

  又到了我推荐奥斯汀（Austin）的《组织中的绩效测量与管理》（Measuring and Managing Performance in Organizations）的时候了[0]。别被这个平平无奇的书名给骗了：它本质上是在讲为什么这事根本行不通。奥斯汀把经典的委托-代理模型做了扩展，加入了第三个参与方：客户。……

  It's time again for me to recommend Measuring and Managing Performance in Organizations by Austin[0]. Don't let the underwhelming title fool you: it's largely a book on why it can't be done. Austin takes classical principal-agent models and extends it to add a third participant: the client.…

• jdlshore · 2013 年

  ……它。而且，这完全是胡扯。很多必须去管理的事情是无法被完全量化的，而知识型工作几乎全都在此列。不妨看看罗伯特·奥斯汀（Robert Austin）那本优秀的《组织中的绩效测量与管理》，里面对这个话题进行了科学探讨。（这是他博士论文的通俗易懂版。）他的见解绝不仅限于绩效测量。

  …it. Furthermore, it's completely untrue. Many things that must be managed are incompletely measurable, and almost everything in knowledge work falls into that category. See Robert Austin's excellent "Measuring and Managing Performance in Organizations" for a scientific exploration of the topic. (It's a more accessible version of his Ph.D. thesis.) His insights are applicable to more than just performance measurement.

• jeeringmole · 2009 年

  去读读罗伯特·D·奥斯汀的书《组织中的绩效测量与管理》（http://www.dorsethouse.com/books/mmpo.html）吧，它对这个问题给出了极其犀利、毁灭性的剖析。

  Read Robert D. Austin's book Measuring and Managing Performance in Organizations (http://www.dorsethouse.com/books/mmpo.html) for an absolutely devastating analysis of this problem.

• jacques_chester · 2013 年

  ……复杂性、发送的邮件数量）来作为衡量指标。但这样一来，结果就是大家只会去针对这些代理指标（proxies）做优化。人们会写出奇奇怪怪的软件，把邮件当成Twitter来刷。必读的书是罗伯特·D·奥斯汀的《组织中的绩效测量与管理》。他的绩效追踪三方模型极其精辟地证明了，在绝大多数情况下，“客观”的系统是不可能的。不是难，而是不可能。

  …complexity, number of emails sent) as your measurement. But then all that happens is that the proxies are optimised for. People will write peculiar software and treat email like twitter. The book to read is Measuring and Managing Performance in Organizations by Robert D. Austin. His 3-party model of performance tracking neatly demonstrates why, under most conditions, an "objective" system is impossible. Not hard. Impossible.

• ansy · 2015 年

  如果你想看更偏学术一点的内容，我推荐罗伯特·奥斯汀的《组织中的绩效测量与管理》[1]。网上有一份样章，作为导读也非常不错[2]。当年我在工作中为团队调研度量指标时，这是唯一一本值得一读的书。TL;DR：千万别把绩效……

  If you want something more academic I recommend Measuring and Managing Performance in Organizations by Robert Austin [1]. There is a sample that is a pretty good introduction as well [2]. This was the only book worth reading when I was researching metrics for our team at work. TL;DR: Don't use performance…

• coverclock · 2017 年

  ……我很少会从头到尾读完一本技术书。最近我读了Graziani（思科）写的《IPv6 FUNDAMENTALS》，但那纯粹是被逼无奈的挣扎。我读过最好的计算机相关书籍大概就是罗伯特·奥斯汀的《组织中的绩效测量与管理》了。无论是工作上还是个人层面上，它彻底改变了我看待世界的方式。奥斯汀运用代理理论（博弈论的一个应用），展示了信息经济中的激励机制是如何……

  …rare for me to read a technical book cover to cover. I recently read IPv6 FUNDAMENTALS by Graziani (Cisco), but that was more an act of desperation. The best CS-related book I've ever read was probably MEASURING AND MANAGING PERFORMANCE IN ORGANIZATIONS by Robert Austin. It completely changed the way I see the world, both professional and personally. Austin uses agency theory, an application of game theory, to show how incentives in an information economy…

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