……拒绝在奇怪的时间段接受预约。即使是那些你以为以客户为中心的企业，通常其实也是以产品为中心。就连 Will Guidara 在《Unreasonable Hospitality》里写到的 Eleven Madison Park，说他们为餐厅的每位顾客都做到离谱的、极度个性化的极致，最终能成功也是因为 Guidara 成功地把共情本身变成了产品，……
…refuses to accept appointments at weird hours. Even the businesses that you'd think are customer-obsessed are usually really product-obsessed. Even Eleven Madison Park, which Will Guidara wrote about in "Unreasonable Hospitality" as being focused on going to outlandish, hyper-personalized extremes for every customer they had at the restaurant, succeeded ultimately because Guidara succeeded at turning empathy itself into a product,…
《The Bear》第一季和第二季太棒了。第三季感觉用力过猛。剧里很多场景灵感来自 Will Guidara 的书《Unreasonable Hospitality》，那本书主要是他经营 Eleven Madison Park 时期的反思。读完之后我觉得剧更好看了。
S1 and S2 of The Bear were incredible. S3 felt like it tried too hard. Many of the scenes in the show were inspired by Will Guidara's book, Unreasonable Hospitality, which was mostly a reflection of his time running Eleven Madison Park. Reading that made the show even better, IMO.
……拒绝在奇怪的时间段接受预约。即使是那些你以为以客户为中心的企业，通常其实也是以产品为中心。就连 Will Guidara 在《Unreasonable Hospitality》里写到的 Eleven Madison Park，说他们为餐厅的每位顾客都做到离谱的、极度个性化的极致，最终能成功也是因为 Guidara 成功地把共情本身变成了产品，……
…refuses to accept appointments at weird hours. Even the businesses that you'd think are customer-obsessed are usually really product-obsessed. Even Eleven Madison Park, which Will Guidara wrote about in "Unreasonable Hospitality" as being focused on going to outlandish, hyper-personalized extremes for every customer they had at the restaurant, succeeded ultimately because Guidara succeeded at turning empathy itself into a product,…
《The Bear》第一季和第二季太棒了。第三季感觉用力过猛。剧里很多场景灵感来自 Will Guidara 的书《Unreasonable Hospitality》，那本书主要是他经营 Eleven Madison Park 时期的反思。读完之后我觉得剧更好看了。
S1 and S2 of The Bear were incredible. S3 felt like it tried too hard. Many of the scenes in the show were inspired by Will Guidara's book, Unreasonable Hospitality, which was mostly a reflection of his time running Eleven Madison Park. Reading that made the show even better, IMO.