心灵的整饰
The Managed Heart
Arlie Russell Hochschild · 初版 1983 年
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Arlie Hochschild 考察了两类与公众接触的从业人员：空中乘务员与催债员。空乘的工作是提供服务并激发更多需求，提升客户的地位并表现得“比自然状态更亲切”。催债员的工作则是收取服务款项，并在必要时通过表现得“比自然状态更刻薄”来打击客户的地位。在这两个极端之间，大约三分之一的美国男性和二分之一的美国女性所从事的工作都需要大量的“情绪劳动”（emotional labor）。在许多此类工作中，他们接受培训以适应情绪感受被……
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……多年，依然觉得恶心），而且身处这些文化中的劳动者很自然地意识到，这种情绪劳动（emotional labor）的要求对他们的心理健康有害（例如可以参考 Hochschild 的开山之作《The Managed Heart: Commercialization of Human Feeling》）。
…years, and still find it distasteful), and workers in those cultures rightly recognize these demands for emotional labor as being harmful to their mental health (see for example Hochschild's seminal The Managed Heart: Commercialization of Human Feeling).
感觉 HN 的读者很需要了解一下 Arlie Hochschild 和她的《The Managed Heart》http://www.amazon.com/The-Managed-Heart-Commercialization-Fe.... 这里是 Amazon 简介的一小段：“在私人生活中，我们通过深度表演（deep acting）或‘情绪……’来激发或压抑爱、嫉妒和愤怒
Seems like HN could do well with an introduction to Arlie Hochschild and "The Managed Heart" http://www.amazon.com/The-Managed-Heart-Commercialization-Fe.... Here's a bit of the blurb from Amazon: "In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion…
或许是为了呼应这里某些讨论帖，我正在读 Arlie Hochschild 的《The Managed Heart》。除了探讨情绪工作（emotional work），她还谈到了“感受规则”（feeling rules）。后者可以说为我们在偶遇、随常和严肃互动中所遵循的“行动准则”（rules of engagement）提供了一个专门术语。……
Perhaps to highlight efforts in some threads here, I'm reading The Managed Heart by Arlie Hochschild. Besides considering emotional work, she speaks of feeling rules. The latter provides a term for rules of engagement, so to speak, we bring to incidental, causal and serious interactions.…
……劳动主要由女性承担。这类工作通常涉及在他人心中营造幸福感或肯定感——而这些职责通常被分配给女性。Hochschild, A. (1983). 1983 The managed heart. Berkeley: University of California Press.
…labor are performed primarily by women. These jobs typically involve creating feelings of well-being or affirmation in others – responsibilities usually assigned to women. Hochschild, A. (1983). 1983 The managed heart. Berkeley: University of California Press.
Hochschild 在《The Managed Heart》中的核心观点是，很多工作对员工的情感生活提出了过分的要求，远远超出了职场上为了减少摩擦而规定的礼貌范畴。要求你别没礼貌，和要求你……这两者有着天壤之别。
Hochschild's point in The Managed Heart was that many jobs place outsized demands on workers' emotional lives, beyond workplace names of politeness designed to reduce conflict. There is a massive difference between being asked not to be rude…