…被要求去开船，但专业人士不是这样的。各行各业里因为“UI 混淆”导致专业人士犯错的例子比比皆是。我建议你去翻翻《Behind Human Error》这本书看看。http://www.usabilityfirst.com/glossary/mode-error/index.html https://www.amazon.com/Behind-Human-Error-David-Woods/dp/075...
…told to run the ship, but not for professionals There are plenty of examples of "UI confusion" causing professionals to make mistakes in all sorts of industries. I'd suggest taking a look at the book "Behind Human Error," for example. http://www.usabilityfirst.com/glossary/mode-error/index.html https://www.amazon.com/Behind-Human-Error-David-Woods/dp/075...
有本写这种现象的好书叫《Behind Human Error》。里面讲到了“第一层故事”和“第二层故事”，以及在事故分析中，人们太容易停留在第一层故事上，直接归咎于人为失误（human error），而实际上系统本身就允许了它…
There's a really good book describing this phenomenon called Behind Human Error. It speaks of "first stories" and "second stories" and how in analysis of incidents, it is all too common to stop at the first story and chalk it up to human error, when the system itself allowed it to…
…3）从中吸取教训正是韧性工程（Resilience Engineering）的研究内容。它主要是调查飞机失事、核泄漏、手术失误等等，并研究人类如何维持复杂系统的运转。我推荐 David Woods 写的《Behind Human Error》作为入门佳作。该领域的一个核心见解是：事故并不只是“某个蠢货没按安全检查单操作”，往往安全检查单本身就会引发…
…3)learning from them is Resilience Engineering. It's about investigating air plane crashes, nuclear meltdowns, errors during surgery, etc, and learning how humans keep complex systems running. I recommend "Behind Human Error" by David Woods as a great starter there. A key insight of this field is that incidents aren't just "some idiot didn't follow the safety checklist", but often the safety checklist itself will cause the…
…运行在单台服务器上的应用本身就很复杂，因为下面压着操作系统的层层抽象，更别提更广阔的网络环境及其他部分了。* 如果你愿意深入了解：《Behind Human Error》ISBN-10: 9780754678342。这是一本非常平易近人的书，由 Woods 博士和故障学术研究领域的其他几位大牛合著。我聊起时最喜欢引用的例子是…
…application that runs on a single server is complex, because of all the layers of the operating system below it, let alone the wider environment of the network and beyond. * If you're willing to go deeper: "Behind Human Error" ISBN-10: 9780754678342. It's a very approachable book, written by Dr Woods and several other prominent names in the academic research side in to failures. My favourite example to use when talking…
…被要求去开船，但专业人士不是这样的。各行各业里因为“UI 混淆”导致专业人士犯错的例子比比皆是。我建议你去翻翻《Behind Human Error》这本书看看。http://www.usabilityfirst.com/glossary/mode-error/index.html https://www.amazon.com/Behind-Human-Error-David-Woods/dp/075...
…told to run the ship, but not for professionals There are plenty of examples of "UI confusion" causing professionals to make mistakes in all sorts of industries. I'd suggest taking a look at the book "Behind Human Error," for example. http://www.usabilityfirst.com/glossary/mode-error/index.html https://www.amazon.com/Behind-Human-Error-David-Woods/dp/075...
有本写这种现象的好书叫《Behind Human Error》。里面讲到了“第一层故事”和“第二层故事”，以及在事故分析中，人们太容易停留在第一层故事上，直接归咎于人为失误（human error），而实际上系统本身就允许了它…
There's a really good book describing this phenomenon called Behind Human Error. It speaks of "first stories" and "second stories" and how in analysis of incidents, it is all too common to stop at the first story and chalk it up to human error, when the system itself allowed it to…
…3）从中吸取教训正是韧性工程（Resilience Engineering）的研究内容。它主要是调查飞机失事、核泄漏、手术失误等等，并研究人类如何维持复杂系统的运转。我推荐 David Woods 写的《Behind Human Error》作为入门佳作。该领域的一个核心见解是：事故并不只是“某个蠢货没按安全检查单操作”，往往安全检查单本身就会引发…
…3)learning from them is Resilience Engineering. It's about investigating air plane crashes, nuclear meltdowns, errors during surgery, etc, and learning how humans keep complex systems running. I recommend "Behind Human Error" by David Woods as a great starter there. A key insight of this field is that incidents aren't just "some idiot didn't follow the safety checklist", but often the safety checklist itself will cause the…
…运行在单台服务器上的应用本身就很复杂，因为下面压着操作系统的层层抽象，更别提更广阔的网络环境及其他部分了。* 如果你愿意深入了解：《Behind Human Error》ISBN-10: 9780754678342。这是一本非常平易近人的书，由 Woods 博士和故障学术研究领域的其他几位大牛合著。我聊起时最喜欢引用的例子是…
…application that runs on a single server is complex, because of all the layers of the operating system below it, let alone the wider environment of the network and beyond. * If you're willing to go deeper: "Behind Human Error" ISBN-10: 9780754678342. It's a very approachable book, written by Dr Woods and several other prominent names in the academic research side in to failures. My favourite example to use when talking…